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At SurveyMonkey, we help individuals, communities and businesses communicate, collaborate and make informed decisions with our online survey solutions. We are building a team of highly-talented, passionate people to deliver innovative, easy-to-use solutions and provide excellent support to our customers.

Join us as we execute on our mission to enable thousands of people to participate in creative endeavors, garner essential insights into business and personal affairs, and make better plans and decisions in a fast-moving world.

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Director, Global Payments & Risk


Portland or San Mateo

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Founded in 1999, SurveyMonkey changed the way people gather feedback by making it easy for anyone to create their own online surveys. Today, SurveyMonkey’s mission is to power curious individuals and organizations to measure, benchmark and act on the opinions that drive success. Our People Powered Data platform enables conversations at scale to deliver impactful customer, employee and market insights. The company’s 700+ employees are dedicated to fueling the curiosity of over 16 million active users globally. For more information about SurveyMonkey, please visit


The Role

As a Director of Global Payments & Risk for SurveyMonkey, and a critical member of the Business Systems team, your role is a combination of strategic thinker, driver of business metrics and revenue, and an excellent communicator.  At SurveyMonkey, we believe that Payments is a business driver. You will lead a passionate team delivering Payments excellence and creating innovative capabilities to drive growth and minimize fraud.  You will design and deliver a global payments strategy and roadmap leveraging your deep expertise in payments, processing and fraud prevention.

Business Systems team enjoys the fast-paced, cross-functional environment managing the underlying key business infrastructure systems, processes, and metrics that help SurveyMonkey scale and deliver on its business strategy.


What You’ll Do:

  • Design and deliver a payments strategy that solves for our global footprint and positions the Global Payments & Risk team as a business driver
  • Execute against our authorization success, acceptance, renewals, recycling and payments cost process goals
  • Manage relationships with new and existing payments vendors
  • Identify areas of risk and compliance and develop plans to communicate/mitigate those risks
  • Define, track, analyze, and be responsible for payments related metrics


What You’ll Need:

  • 5+ years of experience in Finance, Payments, and Fraud
  • Excellent problem solving, critical thinking, and analytical skills
  • Ability to clearly communicate technical and business concepts to non-technical audiences
  • Ability to think strategically through end-to-end solutions while solving for user experience and business value
  • Bachelor of Science degree in Business, Finance, or other relevant discipline


At SurveyMonkey, we offer competitive salaries, medical/dental benefits, PTO, 401k, paid holidays and parental leave, and equity compensation.

SurveyMonkey is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply Now

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